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The following is a list of concepts used in the rules:

Self-service Portal – website

Customer – or you – any private or corporate person having been introduced with these Rules and using the self-service portal in the procedure prescribed therein.

Lietuvos draudimas – or We – AB Lietuvos Draudimas administering the self-service portal.

Personal data – any information relating to a natural person (data subject), whose identity is known or can be directly or indirectly determined using such data as personal code, one or several person-specific characteristics of physical, physiological, psychological, economic, cultural or social nature.

Self-service portal rules (hereinafter referred to as the Rules) establish your and our relationship, rights and obligations as well as conditions and procedure for using the self-service portal.

1. Self-service portal goals and possibilities provided by it

1.1. The following are the goals of the self-service portal:

1.1.1. to provide you with a possibility to independently submit and manage your own information (including, but not limited to: your personal data, i.e. name, surname, address, e-mail address, etc.) in accordance with the conditions and procedure and to the extent laid down in the Rules;

1.1.2. to provide you with a possibility to receive and see information related to the insurance contracts concluded by you, also, to receive Our proposals for concluding new insurance contracts, information about our campaigns, etc.;

1.1.3. to receive our notifications, which, in accordance with the insurance contracts concluded with you as well as Law on Insurance and (or) other legal acts of the Republic of Lithuania, we are obliged to submit to you in writing.

1.2. We determine the functionality of the self-service portal and the nature and extent of the services and self-service tools offered.

1.3. We undertake to ensure the proper self-service portal functionality and comply with information (including personal data) security requirements.

2. Customer registration, identification and login to the self-service portal

2.1. Once you register with the self-service portal and each time you login to it later on you will be identified:

2.1.1. through the electronic banking system of one of the banks with which we cooperate for this purpose;

2.1.2. through the mobile e-signature;

2.1.3. having entered the user name, password and a temporary verification code sent by SMS.

2.2. Only a registered Customer can use the self-service portal.

2.3. A Customer shall register with the self-service portal identifying himself/ herself in one of the ways provided for in paragraph 2.1 of the Rules by submitting (verifying) the required data about himself/ herself, familiarizing himself/ herself with these Rules and confirming that he/ she agrees with them and undertakes to comply with Customer obligations established in these Rules.

2.4. You shall warrant and assume full responsibility for the fact that when registering with the self-service portal and using it, you indicate your own data and they are true, accurate and complete.

3. Information provided by Lietuvos draudimas

3.1. The following information shall be presented on the self-service portal:

3.1.1. insurance contracts concluded by you, also, history of the claims;

3.1.2. payments you have made and future payments;

3.1.3. your contact data;

3.1.4. our campaigns and offers.

3.2. On the self-service portal you will be able to:

3.2.1. receive and manage payment and insurance contract reminders;

3.2.2. notify about the claims;

3.2.3. find our contact information and ask a representative of Lietuvos draudimas a question of concern to you.

3.3. Information presented to you on the self-service portal, which we have to submit to you in writing in accordance with the conditions of the insurance contracts concluded by you and us and (or) valid legislation (including, but not limited to: notifications on unpaid insurance premiums, termination of an insurance contract, invoice for insurance services, insurance policies and (or) other correspondence), shall be considered suitable and adequate way of informing you and (or) submitting documents to you. You shall be considered informed and (or) documents shall be considered presented to you on the next day after the day when the respective information and (or) documents were uploaded to the self-service portal.

3.4. By registering on the self-service portal you agree that insurance contracts concluded on the self-service portal in accordance with the procedure set, submitted/ received requests, applications and (or) other documents or instructions shall be treated as having the same legal force as written documents signed by hand (sealed, if applicable) and admissible as evidence in resolving potential insurance disputes between you and us in courts and (or) other institutions.

4. Information provided and administered by the Customer

4.1. Using the tools provided to you on the self-service portal for their intended purpose and in the ways provided for by such tools as well as the scale for the use thereof you shall be able to provide and (or) otherwise administer your information on the self-service portal. This information shall always be true, accurate, complete and adequate for the self-service portal goals and purpose. Should you notice any inaccuracies and (or) other deficiencies in information presented on the self-service portal or in case of the change of your data, you shall have to immediately correct those inaccuracies, deficiencies and (or) changes yourself or inform us about that in the procedure prescribed in these Rules.

4.2. By presenting and (or) otherwise administering information (including your personal data and (or) personal data of other entities) to the self-service, you warrant that you have the right to present this information and (or) otherwise administer it, and assume full responsibility for losses, which we and (or) other third persons may incur due to unauthorized submission of information (including personal data) and (or) other administration thereof.

5. The right of Lietuvos draudimas to administer information

5.1. By submitting to and (or) otherwise administering information (including personal data) on the self-service portal you shall be considered to have properly given consent for us to administer such information to the extent this is necessary for the management of the self-service portal and the ensurance of proper functioning thereof as well as for the provision of insurance services.

6. Intellectual property and its protection

6.1. All copyrights to the self-service portal are owned by Lietuvos draudimas and protected by law. Anyone in breach of these rights shall be held liable in accordance with the procedure established by law.

6.2. It shall be prohibited to reproduce, copy, publish or otherwise use the information presented in the self-service portal or any part thereof without the prior consent of Lietuvos Draudimas, except for cases provided for by law.

7. Protection of information

7.1. We undertake to refrain from disclosing or handing over the information presented by you and (or) otherwise administered on the self-service portal to any third persons, except for cases, when this is done in execution of your order and (or) it is required to do so by valid laws.

7.2. If your registration and (or) other subsequent login to the self-service portal has been performed in compliance with the requirements set in part 2 of these Rules, we shall reasonably consider such a person using the self-service portal and the action performed by him/ her to be the Customer (identified person) and actions performed by him/ her, respectively. We shall not assume any responsibility for the disclosure of information and (or) other negative circumstances arisen or possibly arising in cases where the said actions of registration, login and (or) the use of the self-service portal are performed by some third person rather than you (regardless of whether or not he/ she has received your permission to do that).

7.3. You shall have to immediately inform us in the procedure prescribed by these Rules, should you find out or suspect that some third person has unlawfully been registering, logging in and (or) using the self-service in your name.

7.4. We shall have the right to restrict or suspend the possibility for you to connect to and use the self-service portal:

7.4.1. if this is necessary for the ensurance of the security of the self-service portal;

7.4.2. in case of technical interruptions;

7.4.3. in case of force majeure circumstances;

7.4.4. in case of a suspicion that some third person rather than you has been registering, logging in and (or) using the self-service portal in your name;

7.4.5. in other cases provided for by laws.

7.5. We shall also have the right to restrict or suspend the possibility for you to connect and use the self-service portal if you fail to comply with the provisions of these Rules, your actions are inconsistent with the purpose and goals of the self-service portal, or your actions pose threat to the self-service portal operations or rights and legitimate interests of other users of the self-service portal.

7.6. We shall inform you about the restriction or suspension of your right to connect to and use the self-service portal immediately in the procedure specified in paragraph 10.1 of these Rules.

7.7. We undertake to manage your personal data for direct marketing purposes only in case you have given us your consent

8. Cookies

8.1. Cookies are pieces of information stored on your computer (device) when you visit our website and use the self-service portal.

8.2. We use cookies in order to identify you as a previous user of our website, to collect our website traffic statistics and to improve the functionality of actions performed by you on our self-service portal.

8.3. You can change settings on your internet browser so that your computer (device) blocks the storage of cookies or warns you about the fact that the website uses cookies. However, we would like to inform you that after blocking the cookies, certain functions of our website and self-service portal may be inaccessible.

9. Responsibility of the Parties

9.1. If either of the Parties is not performing or improperly performs the obligations provided for in these Rules, it shall compensate all losses incurred by the other party because of that and (or) the losses incurred by third persons.

9.2. Should you be damaging (damage) the software of Lietuvos Draudimas, illegally affect and (or) change it, use the self-service portal for purpose and (or) goals other than those provided for in the Rules or perform other illegal acts, you will have to compensate all the losses incurred by us and (or) third parties because of that.

9.3. We do not assume responsibility for disorders occurring when accessing the self-service portal and (or) identifying you, when you login to the self-service portal and identify yourself in one of the methods provided for in paragraphs 2.1.1.–2.1.2. of these Rules, also for the violations of your rights/ legitimate interests and (or) any laws caused due to the fault of banks or mobile communication operators the services of which you use when accessing and identifying yourself in the self-service portal, or the fault of any other third persons.

10. Notification procedure

10.1. Our notifications sent to you shall be considered properly sent and delivered if they are sent to the address and (or) e-mail indicated by you in the self-service portal. You can call 1828 for information on issues that you are interested in.

10.2. You must inform us no later than within 5 (five) working days about any changes of your contact and (or) any other data and update the changed data on the self-service portal. All actions performed by us up to the moment till we receive a notification about the change of any of your data shall be considered properly performed if they were done according to the data indicated by you on the self-service portal at that time.

10.3. Your notifications and other documents intended for us shall be considered properly sent and delivered if they are submitted to us directly using the self-service portal or sent to: J. Basanavičiaus g. 12, 03600 Vilnius, or by e-mail at

11. Complaints and disputes

11.1. Complaints and (or) claims relating to the self-service portal addressed to Us shall be sent to: J. Basanavčiaus g. 12, 03600 Vilnius, by email, presented directly or by other ways compliant with the requirement for the submission of a written complaint, or by calling 1828.

11.2. Procedure for the consideration of Customer complaints is published online at

11.3. Disputes of the Parties shall be solved in courts of the Republic of Lithuania and subject to the law of the Republic of Lithuania.

12. Final provisions

12.1. These Rules shall be valid for an indefinite period of time and complied with by both us as well as you.

12.2. You can become a Customer of the self-service portal and start using the self-service portal only once you get familiar with these Rules and confirm that you have done so when registering with the self-service portal. The confirmation of the familiarity with the Rules shall also mean your obligation to comply with them, and this obligation of yours shall be unconditional and valid for as long as you are a Customer of the self-service portal.

12.3. We shall reserve the right to unilaterally change the provisions of these Rules informing you about that at least 5 (five) working days in advance in any of the methods provided for in part 10 of these Rules. Should you disagree with any of the changes of these Rules and (or) the self-service portal, you will not be able to continue using the self-service portal and will have to unsubscribe from it.

12.4. You can unsubscribe from the self-service portal either in person or by a registered letter, by submitting to us a written request for the termination of registration and the use of the self-service portal.

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